Written by Robert Vlach
I used to visit a fancy Starbucks café with fine-tuned business processes back in Gran Canaria, but the more organized it became, the more it sucked.
There is some strong resistance against reporting in process management. Not all of it is unfounded.
If processes were people, the “orphans” would be the homeless kids wandering aimlessly in your business.
Let’s face it. Business processes are tools of control and employees hate it when that type of control is being used against them.
Sure, in a perfect world. But in ours, this isn’t a good process practice.
Do you love your cell operator and their processes? I doubt it.
Processes are the lifeblood of almost every business. Whether you realize you have them or not.