Terms and Conditions

By registering on reading.fm website (hereinafter “Website”) or within the mobile application, the signee concludes a contract with the company Audiolibrix Ltd (hereinafter “Company”) in which user agrees with Terms & Conditions and Privacy Policy.

Registration

• The registration comes into being by filling the registration form with all required details (name, e-mail address, password, date of birth, gender) and subsequent entry of the confirmation code sent to the registration email address. The confirmation of the registration facilitates the creation of the user’s account in the System. By doing so, the signee becomes the user of the Services (hereinafter “User”).
• Every User can create only one User account with the Company. The Company reserves the right to cancel each of the further attempts to create additional User accounts in the System.
• By the registration, the User declares that the details stated in the registration form are truthful and agrees with Terms & Conditions and personal data processing for the Company’s marketing, administrative and statistical purposes, in accordance with the applicable laws on privacy policy.
• During the registration, the User may choose the option to receive the regular newsletter from the Company containing news, new features or marketing offers. The option can be changed anytime in User’s Profile (hereinafter “Profile”), accessible to User upon logon into the System.
• The access to the System is enabled by typing in the registration email address and password entered during the registration. The password can be changed anytime in the Profile section. The User is solely responsible for a password protection before disclosure and for the consequences which may result from the possible misuse.
• The Company reserves the right to ask the User for a password change in case of detection of its insufficient security or in case of suspicion of misuse of the account by an unauthorized third party.
• The User may terminate the contract anytime, however without the possibility of returning the Services or Products already provided, with the exception of cases listed in the claim conditions of the Company.

Services and Products

• Through the System, the User may produce, or use the Products and Services either in a limited form (hereinafter “Free Tier”), when the User is registered but not subscribed, or in an unlimited form (hereinafter “Premium Tier”), when the User is registered and also subscribed for a paid option while having a valid subscription.
• The Services are provided by the company Audiolibrix Ltd based 2 Hope Cottage, Reading Road, Reading, RG8 0QY, United Kingdom.
• The User acknowledges that the images in the Company’s System are of illustration purpose and do not reflect the actual Product.
• The User acknowledges that the Products are of intangible and digital matter.
• The User acknowledges that the Products do not have to be a word-by-word transposition of a literary text into a sound form. The Company bears no responsibility for differences from the literary text from which the Product originates.

Orders & Purchase

• The User orders the Products through the System of the Company. Upon acceptance of the order, the User is then redirected to the payments interface to choose a payment option and confirm the payment.
• Payment options available to the User are Visa, Visa Debit, Mastercard, Mastercard Debit, American Express and Maestro.
• If a payment method contains information regarding the cost of payment, the User is obliged to defray the costs of carrying out such payment, as given for the payment in the User Profile.
• The commissioned products become available to the User after successful completion of payment transaction, which is announced to the System by the payments interface provider. The User has no right to download the Products from the Company’s System until the successful confirmation of the payment.
• The Tax Document for purchased Products is accessible to the User in his/her Profile in electronic form.

Prices

• All prices listed in the Company’s System include VAT.
• Due to a technical error in the Company’s System, you may see a purchase price for Products which is grossly biased compared to the usual price for such Product on the Market. In such a case, the Company is not obliged to deliver the Product for the displayed purchase price. Company contacts the User and communicates the actual purchase price of the Product and the User has the right to decide whether to accept the actual purchase price of the Product or not.
• The purchase price of Products doesn’t entail any payment, fee or other remuneration that the User has to expend on services provided by third parties in connection with the payment of the purchase price for the Products. Such costs are solely the User’s costs.
• The Company has the right to grant the User a discount on the Product price. Product discounts cannot be combined unless expressly stated otherwise.

Subscription

• The User understands that the Products and Services are provided to them on the tier basis. A selection of content may be offered free of charge in the Free Tier before a weekly limit is reached, with requirement to subscribe to and pay for Premium Tier in order to continue listening. If the User decides to pay for the Services via Premium Tier on a periodic monthly or yearly basis, they will be considered a “Subscribed User”.
• Premium Tier Subscribed Users' access to the Products and Services is subject to the Subscription that the Subscribed User purchased.
• Subscription may be terminated without notice if the User’s periodic payment is not received on time.

Discount codes and other pre-paid offers

• If the User purchased or received a discount code, gift card, pre-paid offer, or other offer provided or sold by or on behalf of the Company for access to the Services, separate terms and conditions presented to the User may also apply to their access to the Services and the User agrees to comply with any such terms and conditions.

Purchased Products and Content

• By purchasing the Products and Services, the User acquires the rights to the Products and Services and is obliged to use them in accordance with the User License.
• The User may not copy, reproduce, distribute the Products, or make them available to third parties. Nor may the User modify or use the Products in a manner inconsistent with the scope of the rights granted. In the event of a breach of these rights, the Company will be forced to terminate the User Agreement with immediate effect and act against the User by all legal means.
• All content of the Company’s System (hereinafter “Content”) is protected by international copyright and trademark rights. The Rights holder is the Company and the Licensors, i.e. the third party providing the Products for which they own the license.
• All user-added Content to the Company’s System (such as reviews, comments, ratings) becomes the Company’s Content. The Company is entitled to reject such Content or to refrain from publishing such Content as a whole or part thereof. The Company also reserves the right to assess the appropriateness and relevance of the User-Added Content for the purposes of the operation of the System as well as for its User.

Responsibility

• The Company is not responsible for any incidental, indirect or consequential damage caused by a failure, interruption or inability to use the Services against Users or third parties.
• The Company is not responsible for any damage caused to websites that can be accessed via the Company’s Website or, on the contrary, may lead the User by link to the Company’s Website. Sites other than the Company’s Website are not under the control and influence of the Company and therefore the Company has no control over their content or traffic. The Company also accepts no responsibility for the content and use of the websites that may be directed to the Company’s Website.
• The Company is not liable for damage caused to Users or third parties in the event of a failure or interruption of the Services provided.
• The Company reserves the right to temporarily restrict or totally disable the Service for maintenance, repair, or upgrading purposes without prior notice.
• The Company is not responsible for any failures affecting Users caused by third parties, such as Internet and Telecommunication Services, or Electricity Providers. Also included in this category are failures due to misconfiguration on the part of the User, computer viruses, or limitations on which the Company has no influence.
• The Company is not responsible for damage caused by the misuse of the User’s personal data if the User lost or leaked it.

Support

• The Company attempts to respond to any query sent by the User to the email address support@reading.fm on working days within 24 hours of its sending.
• The Company only provides technical support to its Users. For this reason, it is desirable that each User send messages from their registration email address.
• The Company reserves the right to refuse support if it is found that the User is abusing or damaging the Company’s System in any way. In that case, the Company reserves the right to cancel the User’s account.

Contract Termination

• The User may terminate the contractual relationship with the Company by sending a cancellation request to support@reading.fm. The Company will subsequently terminate the Services with immediate effect without refund. Cancellation of Services will void the User’s ability to access the System, including access to the Profile with all of its capabilities including the possibility of downloading purchased Products.
• The Company may terminate the User Agreement in the event of non-compliance with the Terms of Service or if the User is attempting to access the Products and Services of the Company in an illicit or unlawful manner.
• In the event of a User attempting to use or using the Services in violation of the Terms, the Company reserves the right to block the User’s account until the nature of the problem is clarified. The Company reserves the right to cancel the User’s account in the event of non-cooperation on the part of the User in investigating such a problem.
• The termination of the agreement results in the cancellation of the User’s account, i.e. the User’s access to the System.
• The Company reserves the right not to allow the re-opening of the new account to the User whose account has been canceled in the past.
• The Company reserves the right to terminate the User’s Account in the event that the User has provided fraudulent information about their identity. In this case, the User loses any rights to the Products purchased.

Complaints, exchanges, and refunds

• Because the Product is an intangible, digital product, the Company cannot refund the payment on the basis of dissatisfaction with its content or execution. For each Product, the Company provides a description and sample to the fullest extent possible. Any additional information may be requested by the User prior to making a payment via a query sent to support@reading.fm.
• All payment transactions are final and the Company does not provide the replacement of the Product. The User is responsible for recognizing these terms before making a payment for the Product.
• In the event of any claim or dissatisfaction with the Products, the User must contact the Company electronically at support@reading.fm. The Company will assess the complaint as soon as possible, no later than 14 days after its receipt.
• The Company uses the possibility of out-of-court handling of User complaints. In the event of a complaint, the User may contact the relevant employee of the Company free of charge via the email address ivan@reading.fm. A complaint may be addressed to a Supervisory Body or a State Supervisor. The United Kingdom Inspection authority deals with out-of-court consumer complaints in the manner and under the conditions laid down by the relevant legislation.

Final Provisions

• The Company reserves the right to change the Terms & Conditions without prior notice. The new Terms & Conditions will enter into force upon publication on the Company’s website. The User is responsible for reviewing the Terms & Conditions, and for assuring their continued acceptance.
• These Terms & Conditions are governed by the laws of the United Kingdom.

These Terms & Conditions enter into force on the 1st September 2021.